The faulty ignition switch had not been discovered by General Motors until there had been several deaths of customers after buying and using vehicles manufactured with the faulty ignition switches. There had been product recall later when the damage had already been done to the lives of several customers. There had been negligence shown by the members of General Motors to not be aware of the manufacturing of the faulty ignition switches. The negligence could not be identified by the CEO of the organization at the time of the crisis. The crashing of the vehicles with the faulty ignition switches had been because of the vehicles not being under the control of the drivers.